Payment policy & security commitments

At DKSCORE we work hard to keep international transactions secure and friction-free. Every international payment is protected by 3D Secure (3DS), which adds an OTP step at your card-issuer so that only you can authorise the transaction. Your trust and your security are our top priorities.

DKSCORE values transparency. The policy below explains how we handle transactions and what you can expect when a cancellation or refund is requested. For details specific to digital products, please also review our Refund Policy.

We understand that the wait for a refund matters. Our standard refund turnaround time is 5–7 working days from the moment the refund is initiated from our end. The exact credit date depends on your card-issuer or bank.

Once a transaction reaches the “processing” stage, we operate under a no-refund policy. This rule keeps our service consistent and prevents partial work being billed for. We encourage members to review their chosen plan, add-ons and services carefully before completing the transaction.

Refund requests that arise from incorrect information entered during a transaction (wrong birth-time, wrong email, wrong plan tier, etc.) will not be entertained. If you spot an issue, please reach out to our support team immediately — we can often help you correct it or route you to the right product.

Our complete business operational addresses — the Singapore head office and the Gurugram (India) office, including pin-code — are published in the footer of every page and on our About page. For any correspondence, billing notice or compliance request, please use the address listed there or write to us at the support email below.